Cancellation and Refund Policy
Effective Date: May 12, 2023
1. Overview
Ivanshigo is committed to delivering high-quality digital services, including SEO, digital marketing, PR, and web development. We value our clients and strive for transparency in our operations. This policy outlines the terms and conditions for cancellations and refunds.
2. Cancellation Policy
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- Service Cancellations: Clients may cancel services by providing written notice to Ivanshigo at least 30 days prior to the commencement of the service.
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- Project-Based Work: For project-based engagements, cancellations must be communicated in writing at least 30 days in advance. Any work completed up to the cancellation date will be billed accordingly.
3. Refund Policy
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- Eligibility: Refunds are considered on a case-by-case basis. Clients must submit a refund request within 14 days of service delivery, detailing the reasons for dissatisfaction.
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- Non-Refundable Services: Certain services, such as customized digital marketing strategies or SEO campaigns, are non-refundable due to their tailored nature.
- Processing Time: Approved refunds will be processed within 10 business days and credited to the original payment method.
Shipping Policy
Effective Date: May 12, 2023
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Overview
Ivanshigo is a marketing agency specializing in digital marketing, SEO, PR, and web development services. As a service-based business, we do not ship physical products. All services are delivered digitally or through scheduled consultations. This policy outlines our approach to service delivery, timelines, and dispute resolution.
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Service Delivery
Upon successful payment, clients will receive a confirmation email detailing the scope of services, project timeline, and expected delivery dates. All services are provided through online communication channels such as email, video conferencing, or project management platforms.
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Delivery Timeline
The timeline for each project will be outlined in the initial agreement and may vary based on the scope of work. Clients will be informed of any changes to the delivery schedule in advance.
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Non-Physical Goods
Since Ivanshigo does not sell or ship physical products, the concept of shipping does not apply. All deliverables will be provided electronically, including reports, analysis, marketing assets, and other digital content.
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Dispute Resolution
If there are any discrepancies in the delivery of services, clients should contact Ivanshigo within 7 days of service completion to resolve any issues. Our team will review and address concerns promptly to ensure client satisfaction.
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Contact Information
For any inquiries related to service delivery, please reach out to us:
Email: info@ivanshigo.com Phone: +1 (234) 268-8863 Mailing Address: 522 N Central Ave #831, Phoenix, AZ 85004, USA 27 Old Gloucester Street, WC1N 3AX, London, UK India office.
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Policy Updates
Ivanshigo reserves the right to amend this policy at any time. Clients will be notified of any changes via email or website update. We recommend reviewing this policy periodically to stay informed of any updates.
4. Contact Information
For cancellations or refund requests, please contact us:
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- Email: info@ivanshigo.com
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- Phone: +1 (234) 268-8863
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- Mailing Address:
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- 522 N Central Ave #831, Phoenix, AZ 85004, USA
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- 27 Old Gloucester Street, WC1N 3AX, London, UK
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- Pandey Tola, Ward No. 3 Sugauli, India office.
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- Mailing Address:
5. Policy Updates
Ivanshigo reserves the right to modify this policy at any time. Changes will be effective immediately upon posting. Clients are encouraged to review this policy periodically.
